Home Solutions Unified Communications
Business phone systems and unified communications
Calls, video meetings, messaging and conference rooms on one system your team uses from the office, home or the road. We plan it, keep your numbers, install it and support the network it runs on. Engineer-led in Baton Rouge since 2003.
One systemCalls, meetings and messaging
Work from anywhereDesk phone, computer or mobile
Keep your numbersPorted during planning
Problems with your phone system
Systems that grew by accident
Separate phone systems and lines added over the years, each with its own bill.
Calls tied to a desk
Staff working from home can’t take calls on their office number.
Finger-pointing
The phone company blames the network, and the IT company blames the phones.
Bills nobody can read
Lines and features you pay for and don’t use.
What’s included
Everything in a unified communications setup
We design the system around how your people actually communicate, then install, support and manage it so calls keep working.
What phone system should we run?
Business phone system
We deploy and manage a full-featured IP phone system with call routing, auto attendants, voicemail and reporting.
Do we still need phone lines?
SIP trunking
Phone service over your internet connection replaces separate phone lines and scales up or down with your team.
Can staff take calls at home?
Softphones and mobile apps
Staff take calls on a computer or smartphone as if they were at their desk, with the same extension and caller ID.
Do our meeting rooms work?
Teams Rooms and Zoom Rooms
Conference room audio and video that gives in-room and remote people the same meeting experience.
Who’s available right now?
Presence and messaging
See who is available, chat and move from message to call to meeting without switching tools.
Can we keep our numbers?
Number porting and setup
In most cases, yes. We move your existing numbers, build your call flows and train your staff before cutover.
Is the phone system secure?
Secure and reliable
Phone systems patched, monitored and protected like the rest of your network.
Who do we call when calls drop?
One call for everything
We support your phones, meetings and the network they run on, and we deal with your phone and internet carriers on your behalf.
How we work
Phones that work the way your team works
A unified system keeps every location, home office and mobile phone on the same features and numbers. At one client, we found two phone systems joined by a private line that carried nothing else, and we rebuilt the whole setup as one network.
- One team for everything. The same people support your phones, network and computers, so there is no finger-pointing.
- Planned around your calls. Call flows, hunt groups and after-hours routing built for how your office runs.
- Every line named and priced. You pay for the lines and users you use.
Hosted vs. on-premise
Hosted PBX or on-premise PBX?
Both are IP phone systems. The difference is where the system lives and who maintains it. We help you choose based on your locations, budget and existing equipment.
On-premise PBX
- Phone system hardware lives in your office or server room.
- You own the equipment and its upgrades and repairs.
- Can make sense for large single sites with existing investment.
- Remote workers and extra locations take more setup.
Hosted (cloud) PBX
- The phone system runs in the cloud with no server on site.
- Updates and maintenance are handled for you.
- Adding users, locations and remote staff is quick.
- Calls keep routing to mobile apps if your office loses power or internet.
Getting started
How we upgrade your phone system
A low-disruption path from your current phones to one system.
01
Start with the risk conversation
Before we touch a computer, we sit down with you. We ask what you are trying to accomplish, how things work today and what keeps going wrong. You leave knowing where your gaps are.
02
Design
Call flows, features and equipment built around how your team works, with every line priced.
03
Install
We port your numbers, configure phones and apps, and train staff before cutover.
04
Support
Ongoing monitoring, changes and help whenever you need it.
Why Wahaya IT
Why organizations trust us with their phones
- Local and engineer-led since 2003. The owner stands behind your phone system.
- Phones, network and security together. One team supports all of it.
- We recommend the phone system that fits how your team works.
- Pay for what you use. Lines and users scale with your organization.
- Compliance-aware. Phone and messaging setups that respect your privacy obligations.
- Documented setup. Every number, call flow and device recorded.
FAQ
Frequently asked questions
What is a VoIP phone system?
A VoIP phone system carries your calls over your internet connection instead of separate copper phone lines. Calls ring on desk phones, computers or mobile apps with the same extension and caller ID. The system can run in your office or in the cloud, and we help you choose based on your locations and existing equipment.
How does a VoIP phone system work?
Desk phones, computers and mobile apps connect to one phone system that handles call routing, auto attendants and voicemail. SIP trunking connects that system to the phone network over your internet line, which replaces separate phone lines. Your numbers are ported to the new system before cutover.
Why do businesses switch from traditional phone lines to VoIP?
Staff can take calls at home or on the road on their office number, and every location runs on the same features. Lines scale up or down with your team, so you pay for the lines and users you use. With a hosted system, calls keep routing to mobile apps if the office loses power or internet.
Why organizations stay with Wahaya
Since 2003
Locally owned and operated in Baton Rouge
24/7
Proactive system monitoring, every day of the year
Compliance-first
Built for healthcare, nonprofits, professional firms and growing businesses