Your IT company was bought
Your IT company was bought by a national company. Then the service got worse.
Owner-operated in Baton Rouge since 2003
After the sale
What changes when a national company buys your IT company.
You didn’t choose the new owner. These are the changes we’ve seen at offices whose local IT company was bought.
| Where it shows | What changed | What it costs you |
|---|---|---|
| Support | Your calls go to a remote help desk instead of the local technicians who knew your office. | Every call starts over with someone who has never seen your setup. |
| People | The technician or account manager who knew your setup leaves, or moves to other accounts. | What they knew about your office leaves with them. |
| Price and terms | A new contract, higher prices or new fees arrive at renewal. | You pay more, and the service didn’t get better. |
| Tools | You’re moved onto the new owner’s tools and processes. | Things break or slow down during the move, and you relearn how to get help. |
We’re local and engineer-led, and we’ve been in Baton Rouge since 2003. An engineer owns your account and knows your office.
When you call, your call rings our technicians. Who owns and runs Wahaya IT
From our work
More than 10 years with the same local people, gone overnight.
We’ve seen offices lose the local people they’d worked with for over a decade. Their calls now go to a help desk overseas that has never seen their office.
Questions to ask
Questions to ask after your IT company is sold.
Find out who owns it now, and who answers your call.- Check whether your terms, prices or agreement changed.
- Ask who holds your passwords, records and backup now.
- Ask whether the people who know your setup are still on your account.
Before you sign anything new, work through the questions to ask before switching IT companies.
How we take over
Switch without losing your backup or records.
Step 1
We talk before we touch anything
First comes the risk conversation, a sit-down with you. You come away knowing where your gaps are.
- Backup
- Records
- Approval
Backup
Records
ApprovalStep 2
We get you running
First we get you running and simplify anything overbuilt. If you have no backup today, we put one in place during onboarding.
- Backup
- Records
- Approval
Step 3
We lock it down in stages
Then we lock everything down in stages, and your office keeps running while we tighten things.
- Backup
- Records
- Approval
At every step, backup stays in place, we document the work as we go, and only the Primary IT Contact you name approves changes.
Joining asks a few things of you too: see what happens when you join.
Across our managed clients
Zero ransomware events and zero malware outbreaks.
Every computer we build carries decoy files. If ransomware starts encrypting them, that computer drops off your network.
Tell us what changed after the sale.
15 minutes
Tell us who bought your IT company and what changed, and when your agreement ends.
We’ll tell you how we’d take over without losing your backup or records.
If we’re not the right fit, we’ll say so.
