Managed IT
Managed IT services in Baton Rouge. We learn your business, plan what it needs, then build.
For most of our clients, we’re the IT team and the trusted advisor. Before we touch a computer, we ask what you’re trying to accomplish.
Owner-operated in Baton Rouge since 2003
See what we run for you
What you getOne secure baseline on every computer, set up around your business- How we workWe work ahead of new threats and fix each problem at its cause
- How you payMonth to month, with every line on your invoice named and priced
The gap owners find
You’re paying for IT that only reacts.
The IT providers we replace usually leave a serious gap, and these are the ones we find.
Repairs
The gap we find: The same problem keeps coming back.
How we run it: We fix each problem at its cause.
What’s installed
The gap we find: Nobody can show you what’s installed or where your backup lives.
How we run it: One secure baseline on every computer, and backup explained in plain words.
The bill
The gap we find: One bundled number, and you can’t tell what each part pays for.
How we run it: Every line on your invoice named and priced, and we’ll explain any line you ask about.
Growth
The gap we find: You’re adding people and locations faster than one person can keep up.
How we run it: We size your network for how big you could get.
Records
The gap we find: Nobody has written down how your network and accounts are set up.
How we run it: We document the work as we go.
We build to one standard: secure, reliable, less moving pieces.
It starts with one question.
“What are you trying to accomplish?”
Learn your business
First comes the risk conversation, a sit-down with you. You come away knowing where your gaps are.
Plan what it needs
We plan for your whole organization and don’t oversell. Sometimes we tell you the server you own should be your last.
Build in two phases
First we get you running and simplify anything overbuilt. Then we lock everything down and put our security baseline on every computer.
Grow on what’s there
Add people or a location, and we build onto what’s there. You never have to re-engineer everything each time you grow.
Inside the build
Managed IT services: we set up the baseline and run it for you.
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Patched, and set to fix itself
We install updates that close security holes on every computer, and we automate small fixes too.
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A program you didn’t approve won’t start
Each computer runs from an approved list of programs, built around what your staff use.
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A password alone gets nobody in
Every user has a second sign-in check, set up to stay out of the way at their own desk.
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Infected computers drop off the network
Every computer we build carries decoy files. If ransomware starts encrypting them, that computer drops off your network.
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Backed up, and clear on what’s covered
Every client we manage has backup, and we tell you which files it covers.
See how backup keeps you running
We monitor your servers, computers and network around the clock.
Zero ransomware events and zero malware outbreaks.
We manage your vendors
We deal with your internet, phone and copier companies for you.
Help desk and 24/7 monitoring
Reach engineers who know your setup by phone, email or the client portal. After-hours and 24/7/365 help desk coverage is available when you need it.
Microsoft 365, managed
Users, licenses, email security and Teams handled end to end, with licensing through our Microsoft CSP partnership.
See the security layers we put in place for your email, web traffic, staff and sign-ins.
IT support and help desk
IT support in Baton Rouge: what happens when you call.
Reach us through the taskbar app, the web portal, email or phone, and call for anything urgent. AI reads and sorts every new ticket the moment it arrives, and an engineer reviews it before any work starts. When the fix needs hands on the equipment, an engineer comes to your office.
Outsourced IT
Outsourced IT or an in-house hire?
An in-house hire brings one person’s skills. With us, you get a team with help desk, network, security and compliance experience. If you already have your own IT person, we work beside them. One client that had its own IT group when we started has worked with us for eight years.
Growing with Wahaya
Grow on our network without starting over.
One healthcare client has grown from about 50 staff to nearly 300 with us. Their leaders choose each new location, and we build it onto the network we already run. We haven’t had to re-engineer it each time they grew. Network support works the same way for every client: we set up and look after your firewall, switches and Wi-Fi, and build each new location to match.
Nearly 300 staff
Questions owners ask about managed IT services
What are managed IT services?
Managed IT services are the ongoing support, monitoring, security, backups and planning that an outside provider takes responsibility for under one agreement. Wahaya IT has provided managed IT services in Baton Rouge since 2003.
Is Wahaya IT a managed service provider (MSP)?
Yes. A managed service provider, or MSP, is a company you pay each month to run and secure your IT.
Do you provide IT support for small businesses in Baton Rouge?
Yes. We run IT for small businesses, healthcare practices and nonprofits from our office on North Boulevard, owner-operated in Baton Rouge since 2003. Comparing providers? Use the 12 checks in our IT buyer’s guide. Start with a 15-minute call about what you’re trying to accomplish.
Do we need to understand any of this?
No. We handle the tools, the licenses and the vendors for you. Two of our clients are run by social workers. Ask about anything, and we explain it in plain words.
Tech Tips
Managed IT guides.
Tell us how your business runs.
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15 minutes
Tell us what keeps going wrong and who handles your IT today.
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We’ll tell you which gap we’d look at first.
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If we’re not the right fit, we’ll say so.
15 minutes
