Switching IT companies
Switching IT companies in Baton Rouge. Your IT company isn’t doing the job.
Owner-operated in Baton Rouge since 2003
Signs to look for
Signs you need a new IT company.
| Where it shows | The gap | How we run it |
|---|---|---|
| Calls | You call about a problem, and nobody tells you what happens next. | Every request gets a ticket you can track from any device. |
| Protection | Nobody can tell you exactly how you’re protected. | One secure baseline on every computer, and backup explained in plain words. |
| Repairs | Warning signs get shrugged off: pop-ups, a slow PC, odd extensions. | We fix each problem at its cause. |
With no IT company at all, start at when no one is in charge of IT.
How we take over
Switch without losing your backup or records.
Step 1
We talk before we touch anything
First comes the risk conversation, a sit-down with you. You come away knowing where your gaps are.
Backup- Records
- Approval
Backup
Records
ApprovalStep 2
We get you running
First we get you running and simplify anything overbuilt. If you have no backup today, we put one in place during onboarding.
- Backup
- Records
- Approval
Step 3
We lock it down in stages
Then we lock everything down in stages, and your office keeps running while we tighten things.
- Backup
- Records
- Approval
At every step, backup stays in place, we document the work as we go, and only the Primary IT Contact you name approves changes.
Joining asks a few things of you too: see what happens when you join.
Across our managed clients
Zero ransomware events and zero malware outbreaks.
Every computer we build carries decoy files. If ransomware starts encrypting them, that computer drops off your network.
Before you switch
Questions to ask before switching IT companies.
They work on any IT company, us included. We’ll answer each one on the 15-minute call.
Checklist
01
Before you leave your current IT company
- What happens to our data, passwords and documentation if we leave?
- Is our setup documented, and can we see that record?
- When does our agreement end, and what does it say about leaving?
02
Before you sign with anyone, us included
- Where are backups stored, how often do they run, and how are restores checked? What to ask your IT company before a storm
- Do you work with organizations like ours, and the rules they follow? See the industries we work with.
03
Before you sign: the bill
- What is billed separately, and how are projects quoted?
- How does the price change when you add or remove users or devices?
Every service gets its own line on your invoice, and we’ll explain any line you ask about. How billing works
Just bought
If your IT company was just bought
- Find out who owns it now, and who answers your call.
- Check whether your terms, prices or agreement changed.
- Ask who holds your passwords, records and backup now.
- Ask whether the people who know your setup are still on your account.
The questions above work after a sale too.
Tell us what isn’t working with your IT company.
15 minutes
Tell us what keeps going wrong and when your agreement ends.
We’ll tell you how we’d take over without losing your backup or records.
If we’re not the right fit, we’ll say so.
