How billing works
You should be able to read your IT bill.
Wahaya IT in Baton Rouge names and prices every line on your invoice, and our managed IT services run month to month.
Three things that hide the cost
Why your IT bill runs high
Many IT bills hide what you pay for. When you can’t see a cost, you can’t question it or cut it.
A bill that hides the cost
A Wahaya IT invoice
01
Everything in one number
You can’t tell what each service costs.
Every service named and priced
Each service gets its own line, so you see what each one costs.
02
Backup “included”
Nobody tells you what it covers.
Backup you can see
We tell you in plain words which files are safe.
03
Work nobody can show you
You pay each month and never see what was done.
Every ticket in your review
Every ticket shows up in your business reviews, held monthly, quarterly or twice a year, and in the client portal anytime.
Monthly invoice- Managed IT
- Cybersecurity
- Backup
- Microsoft 365 licenses
- Phones
Line by line
How to read your invoice
1
One line for each service
We don’t bundle your services into one number.
2
Ask about any line
We’ll explain any line you ask about, in plain words.
3
Your bill follows your office
Add staff or retire a server, and the matching line changes.
In every agreement
What every managed IT agreement has, and what’s quoted
You choose the services you need. Backup and training come with every agreement.
In every agreement
Included
A 24/7 security operations center watching your devices- Backup
- Security awareness training
Backup
Security awareness trainingGets its own quote
Quoted first
- New equipment
- Around-the-clock help desk support, if you need it. We ask during onboarding.
- Projects, such as a software migration or an office move
- Work outside your agreement
Once you accept a quote, that work joins your monthly bill.
How we quote
We quote only what your business needs
There’s no price list. We learn how your business runs, then quote what helps it and tell you what to skip.
15 minutes
The call. You tell us what you’re trying to accomplish. No price comes up.
The risk conversation. A sit-down about your goals, your setup and what keeps going wrong. At the end, we tell you when to expect your quote.
Your quote. Every line named and priced, accepted from the link we email.
How we keep you from overpaying
Only what you need
We plan around how your business works, not a package we sell to everyone.
We tell you what to skip
If something won’t help your business, we recommend against it. That can mean the server you own should be your last.
Recommendations are free
Each one aims to save you money or take work off your plate. You decide which ones we act on.
Your vendor contracts, reviewed
We review the contracts you’re in and look for a better product or service.
What moves the cost
- Users and devices
- Locations
- Servers and applications
- Compliance
- Backup scope
- Your starting condition
You set a limit we can spend without asking. Above it, your Primary IT Contact approves a quote first.
Read what happens when you join, get a second opinion on an IT quote or use our questions to ask an IT company before you sign.
No lock-in
Month to month, or a fixed term
No long contract
Your managed IT agreement runs one month at a time.
A fixed term, if you ask
If you need a fixed-term agreement, ask for one and we’ll write it.
Questions owners ask
Can we buy only one service?
You choose the services you need. Every agreement also includes backup and security awareness training.
Do you charge for recommendations?
No. A recommendation never shows up on your bill. We aim each recommendation at saving you money or taking work off your plate, and you decide which ones we act on.
Your finance team can write to us with any billing question.
Talk to us before you see a number.
15 minutes
Tell us what you’re trying to accomplish and what you pay for IT today.
It costs nothing to talk, and no price comes up on this call.
If we’re not the right fit, we’ll say so.
