Tech Tips

VoIP: A New Dimension in Communication for SMBs

VoIPVoice over Internet Protocol or VoIP is a decade-old technology that is gaining popularity among individual subscribers and businesses. In conventional systems, phone calls get made using telephones or handsets that connect by phone cables. These calls get routed using the Public Switched Telephone Network (PSTN), carrying a signal from one telephone to another telephone. But instead of connecting telephones through phone jacks in the walls, VoIP uses the Internet to connect to broadband devices, adapters, or PCs using broadband. With this system, voice is converted into a digital signal and carried over the Internet. Let’s take a look at all the options that are available to make calls using VoIP.

Make Calls from a PC:

A call can take place from your PC. You connect your computer to the Internet via broadband. A specially designed software app allows you to place and receive phone calls right from your PC. When deployed, this software displays a dial pad. You can dial a number using a mouse or keyboard. You will need a headphone or speaker to hear and a microphone to speak. When your PC gets connected to a phone or another PC on the other end, you can talk like you would on a regular phone. The software with video capabilities will let you see each other (you and the recipient of your call) if it is a PC to PC call, and both computers are equipped with cameras. In this case, you don’t even need a telephone handset.

Make Calls using a regular phone:

You can make phone calls with a traditional phone using VoIP technology, but for this, you will have to have a service, such as Vonage, that provides VoIP access. You can subscribe to their service for a monthly flat fee or a per-minute rate. Then you plug the phone into an adapter and the adapter connects to a broadband device. Some services only allow you to make calls within their service network. However, other services will let you make calls anywhere, which means you can call local, long-distance, international, and mobile devices.

VoIP telephones:

There are VoIP service providers that provide special phones. To use these phones, you don’t need an adapter. These telephones work with your broadband device as per their design. You can connect this phone directly to your broadband modem using an Ethernet cable. Therefore, allowing you to use the phone like any regular phone.

Companies providing VoIP services focus on providing unified communication platforms that will include phone, emails, faxes, videos, and voice mail capabilities. Their goal is to deliver these capabilities used by all means of communication, including handheld devices.

The Role of Wahaya IT:

Wahaya IT can help businesses install hardware and software, enabling VoIP technology. Wahaya IT will also organize the communication networks by integrating those networks into their IT infrastructure. Now, a company can eliminate another worry (managing their communication systems) by outsourcing its IT services.

Ready to make VoIP your system of communication? Contact Us Today!

August 25, 2019

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