Co-managed IT support for your in-house team
Your IT person stays in charge. We add a help desk, 24/7 monitoring, security tools and senior engineers behind them, so one person no longer has to cover everything. Engineer-led and based in Baton Rouge since 2003.
Your team in chargeWe take what you hand off
Monitored 24/7Servers, computers and network
Shared documentationOne plan, one record
Signs your IT person needs backup
One person, every job
Your IT person covers the help desk, security, projects, vendors and planning, with no backup.
Coverage stops for vacations
When they are out, so is your IT, and so is the knowledge in their head.
Security work slips
Monitoring, patching and compliance records fall behind when the day fills up with tickets.
Skills you need twice a year
Migrations and upgrades call for skills you only use a few times a year.
What we add
What co-managed IT adds to your team
You decide what we handle and what stays in house. We work from the same plan and documentation, so your people can focus on the work only they can do.
Who takes the overflow?
Help desk overflow
Route tickets to our help desk when your team is at capacity, out of the office or focused on a project. Users get answers and your team keeps control.
Who’s watching after hours?
Around-the-clock monitoring
Servers, workstations and network devices are watched day and night, so issues are handled before they reach your staff.
Do we have the right security tools?
Layered security tools
Detection and response watched by a 24/7 security operations center, application control, email filtering and multi-factor sign-in, added to your environment and kept current.
Are our compliance records ready?
Compliance support
Controls, policies and documentation for HIPAA, PCI and other rules, kept ready for audits.
Is everything up to date?
Patch management
Operating systems and common programs updated on a set schedule, with each update cleared before it goes out and reporting your team can see.
Who handles the big move?
Projects and migrations
Senior engineers for migrations, upgrades and infrastructure work, without hiring for a skill you need a few times a year.
Is our data backed up?
Backup and recovery
Hourly server backups copied off-site daily, Microsoft 365 backup and a written plan to get running again. See business continuity.
Where is this all going?
Strategic planning
Regular reviews with your IT lead on tickets, risks, budgets and upcoming projects.
How we work
How co-managed IT works with your team
Most internal IT teams are stretched thin. Co-managed IT gives your team backup and depth. We write down who owns what, agree up front which tools we use, and adjust the split as your team changes.
- Clear responsibilities. Nothing falls through the cracks between your team and ours.
- Your tools where it makes sense. We agree which systems to use for monitoring, security and tickets.
- We tell you when your team can handle something without us.
Who handles what
How the work is usually split
Every organization is different, but this is a common starting point. We define the split with you during onboarding.
Your IT team keeps
- Day-to-day relationships with your staff and leadership.
- On-site work and knowledge of your business systems.
- Final say on priorities, purchases and changes.
- Projects that need deep knowledge of your organization.
Wahaya IT takes on
- After-hours monitoring and alert response.
- Help desk overflow and coverage during vacations or turnover.
- Security tools, patching and compliance documentation.
- Specialized projects, migrations and second opinions.
Don’t have internal IT staff? Our managed IT services cover everything end to end.
Getting started
How we start working together
A simple path to a partnership that fits your team.
01
Start with the risk conversation
Before we touch a computer, we sit down with you. We ask what you are trying to accomplish, how things work today and what keeps going wrong. You leave knowing where your gaps are.
02
Define the split
Together we write down who owns what, so nobody steps on toes.
03
Connect
We connect our monitoring, security and ticketing tools to your environment and workflow, documenting as we go.
04
Review
Regular meetings with your IT lead on tickets, risks and projects, adjusting the split as needs change.
Why Wahaya IT
Why IT Teams choose us as a partner
- Local and engineer-led since 2003. Your IT lead works directly with the owner.
- Compliance from day one. Our owner personally performs your onboarding compliance review.
- Documented systems. Shared documentation means your team and ours always see the same picture.
- Pay for what you use. You only pay for the services you hand off.
- Process-driven service. Consistent results no matter who picks up the ticket.
- Honest recommendations. We tell you when your team can handle something without us.
FAQ
Frequently asked questions
Will co-managed IT replace our internal IT staff?
No. Co-managed IT supports your team. Your staff stays in charge of your environment, and we take on the work you choose to hand off.
Can we choose which services you handle?
Yes. Some clients use us mainly for after-hours monitoring and security; others hand us the help desk so their team can focus on projects. We define the split up front and revisit it as things change.
Will you work with the tools our team already uses?
Where it makes sense, yes. We review the tools your team relies on and agree up front which systems we will use for monitoring, security and ticketing.
Who do our employees call for help?
That is part of the split we define together. Many clients send after-hours and overflow tickets to our help desk while their team handles everything else.
How is co-managed IT priced?
It depends on what you hand off and the size of your environment. After the risk conversation we quote a predictable monthly agreement with every service named and priced, and you pay for what you use.
Is co-managed IT a good fit if we have compliance requirements?
Yes. Healthcare providers, nonprofits, financial firms and other businesses with compliance requirements often use us for the security tools and compliance documentation their internal team doesn’t have time to maintain.
Why organizations stay with Wahaya
Since 2003
Locally owned and operated in Baton Rouge
24/7
Proactive system monitoring, every day of the year
Compliance-first
Built for healthcare, nonprofits, professional firms and growing businesses